With the use of conversational AI technologies, you can give your customer service staff a competitive edge over your competition by:
- Resolving customer inquiries more efficiently and effectively
- Answering simple and repetitive questions quickly via IVAs
- Focusing live agents on more complex issues and work tasks
Your customers will take notice! They get the answers they need quickly and in a human-like manner that also reads their intent, in case they need to be transferred to a live agent for further assistance. No more pushing buttons and hoping to get to the right person in a phone tree.