Secure Call Archiving
Stored all QA-reviewed calls with notes and compliance flags.
Call Chex – QA Platform is a quality assurance solution developed to evaluate and improve call center performance by automating QA workflows, scoring agent interactions, and maintaining compliance across large-scale operations.
Manual quality checks across thousands of calls per day were inconsistent and time-consuming. The client needed a centralized, scalable solution to:
Stored all QA-reviewed calls with notes and compliance flags.
Exportable QA reports for audits, training, and leadership review.
Difficulty managing QA across multiple departments.
Delays in delivering performance feedback to agents.
The QA process became 4x faster and more consistent. Management could now spot training needs instantly, track improvements over time, and ensure 100% compliance coverage—all from a centralized platform. Agent performance improved by 32% within the first quarter of deployment.
